Frequently Asked Questions
No, you do not need to create an account to place an order. You can also place an order without logging in. With an account, ordering and paying will be faster and easier in the future. In addition, you can save multiple shipping addresses and view orders
You can pay at Project Furniture Shop with iDEAL(NL), Bancontact(BE), SOFORT Banking(DE) or bank transfer.
We deliver your order as standard. We charge the following costs for delivery:
- Randstad (max 50 km from Alphen aan den Rijn) €50,-
- Outside Randstad €100,- excluding the Wadden Islands.
In consultation, other options are also possible for orders to be sent.
offered products are in stock. If in stock, we can deliver these within approximately 5 working days. Products that are not in stock have a delivery time between 1 and 8 weeks. When you order a custom product, the delivery time may differ.
After you have received a product, you have fourteen days to return the product. To do this, follow these steps:
1. Notify us of the return shipment by calling 0172 437220 or by sending an email to firstname.lastname@example.org.
2. If the product was delivered in the original packaging, we would like you to return the product undamaged in the original packaging.
3. Send the items to our branch via a parcel service. You can of course also bring your own.
4. When we have received the items, we will transfer the purchase amount to you. Any costs for returning the items are for your own account.